Refund policy
At Acrobik, we stand behind the quality and reliability of every product we offer. From everyday essentials to lifestyle innovations, we carefully select products designed to bring convenience, comfort, and value to your daily life.
If you are not completely satisfied with your purchase, we are here to help. Please review this return policy carefully before initiating a return.
1. Return Period
You have 30 calendar days from the date of delivery to request a return.
Return requests submitted after the 30-day period will generally not be accepted unless required by applicable consumer protection laws.
2. Eligibility for Return
To be eligible for a return, items must be returned in their original condition:
Unused and unopened
In original packaging
With all accessories, manuals, and labels included
In a condition suitable for resale
If a product arrives defective, damaged, incorrect, or significantly different from the product description, Acrobik will provide a full refund or replacement at no additional cost.
For personal reasons, such as a change of mind, we accept returns only when the product remains unopened and unused.
The following items may not be eligible for return due to hygiene, safety, or product protection reasons:
Personal care and beauty products that have been opened or used
Earphones, earbuds, and similar personal-use electronic accessories with opened packaging
Screen protectors, cables, and small accessories after opening
Smart devices that have been activated, paired, or personalized
Products clearly marked as non-returnable on the product page
3. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
Product Issues
If the return is caused by:
Product defects
Damage during shipping
Incorrect item received
Product significantly different from the description
Acrobik will cover the return shipping cost and provide a prepaid return label when applicable.
No restocking fee will be charged for approved quality-related returns.
Change of Mind Returns
For returns due to personal preference or change of mind:
The customer is responsible for return shipping costs.
Original shipping fees paid during checkout are non-refundable.
The item must remain unopened and in its original condition.
4. How to Initiate a Return
To start a return request, please contact our customer service team:
Email: service@acrobik.com
Please use the subject line:
"Return Request – Order # [Your Order Number]"
In your email, please include:
Order number
Product name and quantity
Reason for return
Photos or videos showing any damage or defects (if applicable)
Our team will respond within 2 business days with return instructions and further assistance.
5. Refund Processing
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method, including:
Credit card
Debit card
PayPal or other supported payment methods
You do not need to provide additional payment information, as refunds will always be issued through the original payment channel.
Partial refunds may apply if returned items:
Have missing components
Have damaged packaging
Show signs of use beyond normal inspection
6. Exceptions & Important Notes
Certain products may include manufacturer warranties or additional support options beyond the standard return period.
For warranty-related issues after the 30-day return window, please contact our customer service team for assistance.
For damaged packages, please report the issue within 7 days of delivery and provide supporting photos whenever possible.
Large-volume or commercial orders may be subject to separate return terms. Please contact us before placing bulk orders.
This return policy does not affect your statutory rights under applicable consumer protection laws.
7. Contact Us
If you have any questions about returns, refunds, or order issues, please contact us:
Acrobik Customer Support
Email: service@acrobik.com
We aim to respond within 24 hours on business days.
For unresolved concerns, we are committed to working with customers toward a fair solution, including third-party mediation or other appropriate resolution methods where applicable.